Effective date

The Terms were last updated on: January 25, 2021.


1. Introduction

By accessing or using Hangouts’ services, whether through a mobile device, mobile application or computer (collectively, the “Service”), you agree to be bound by the following terms set by Hangouts Inc. (referred to as “Hangouts”), including our Privacy Policy, Safety Tips, and Community Guidelines, so it is important that you read this agreement carefully before you create an account. The Privacy Policy, Safety Tips, and Community Guidelines are incorporated by reference into this Agreement (collectively, this “Agreement” or “Terms”). We may update the terms from time to time, so you should check this page regularly for updates. You agree that this Agreement will replace any prior agreements (except as specifically stated herein), and will govern your entire relationship with Hangouts, including but not limited to events, agreements, and conduct preceding your acceptance of this Agreement.


2. Content

It is important that you understand your rights and responsibilities with regard to the content on our Services, including any content you provide or post. You are expressly prohibited from posting inappropriate content.
While using our Service, you will have access to: (i) content that other users upload or provide while using our Services (“Member Content”); (ii) content that you upload or provide while using our Services (“Your Content”); and (iii) content that Hangouts provides on and through our Services (“Our Content”). In this agreement, “content” includes, without limitation, all text, images, video, audio, or other material on our Service. This includes information on other users’ profiles and in direct messages between users.

Member Content

Member Content which you will have access to is not yours and you may not copy or use Member Content for any purpose except as described by these Terms. Other users will also share content on our Services. Member Content belongs to the user who posted the content and is stored on our servers and displayed at the direction of that user. You do not have any rights in relation to Member Content, and you may only use Member Content to the extent that your use is consistent with our Services’ purpose of allowing use to communicate with and meet one another. You may not copy the Member Content or use Member Content for commercial purposes, to harass, to spam or to make unlawful threats. We reserve the right to terminate your account if you misuse Member Content.

Your Content

You are responsible for Your Content. You should not share anything that you would not want others to see, that would violate this Agreement, or that may expose you or us to legal liability. You are solely responsible and liable for Your Content, and, therefore, you agree to indemnify, defend, release, and hold us harmless from any claims made in connection with Your Content. Except as set forth in our Privacy Policy, we are not responsible for any of Your Content that you upload or transmit on Hangouts. We do not control Your Content and, as such, we do not control its accuracy, integrity, quality, or any other aspect. Under no circumstances are we liable in any way for any of Your Content, including but not limited to any errors or omissions in any Your Content, or for any loss or damage of any kind incurred as a result of the use of Your Content.

You represent and warrant to us that the information you provide to us or any other user is accurate, including any information submitted through Facebook, Google or other third-party sources (if applicable), and that you will update your account information as necessary to ensure its accuracy.

The content shared on your individual profile, events, or in chats should be relevant to the intended use of the Service. You should not display any personal contact or banking information, whether in relation to you or any other person. If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We encourage you to use caution in disclosing any personal information online. Refer to our Safety Tips for more information on what not to post.

You hereby grant us a perpetual, assignable, world-wide, royalty free, sub-licensable and non-exclusive license to use, distribute, reproduce, record, modify, adapt, process, combine, synchronize, create derivative works from, publish, publicly perform and publicly display Your Content (including your user name and likeness) on Hangouts and elsewhere in any and all media or distribution methods (now known or later developed) for any promotional and other commercial purpose, whether by us, our partners or other third parties, in our sole discretion.

You acknowledge and agree that Your Content may be seen by other users, and, despite these Terms, other users may share Your Content with third parties. By uploading Your Content, you represent and warrant to us that you have all necessary rights and licenses to do so and automatically grant us a license to use Your Content as provided under Section 3. You understand and agree that we may monitor or review Your Content, and we have the right to limit, edit, delete, remove or block or prevent access to any of Your Content at any time at our sole discretion. Furthermore, you agree that we have no obligation to display or review Your Content.

Our Content

Hangouts owns all other content on the Service.

Any other data, text, software, music, sound, photographs, graphics, artwork, video, pictures, images, posts, broadcasts, messages or other materials of any kind, and other intellectual property appearing on our Services whether publicly posted or privately transmitted, is owned, controlled or licensed by us and protected by copyright, trademark and other intellectual property law rights. All rights, title, and interest in and to Our Content remains with us at all times. We grant you a limited license to access and use Our Content as provided under Section 4, below, and we reserve all other rights.


3. Eligibility And Your Responsibilities

You must be at least 18 years of age to create an account on Hangouts and use the Service. By creating an account and using the Service, you agree and guarantee that:


  • you do not appear on the U.S. Treasury Department’s list of Specially Designated Nationals or face any other similar prohibition which would bar you from using the Service;
  • you can form a binding contract with Hangouts;
  • you will comply with this Agreement and all applicable local, state, national and international laws, rules and regulations;
  • you are not required to register as a sex offender with any state, federal or local sex offender registry;
  • you have never pled no contest or been convicted of a violent felony, violent misdemeanor, or a sex crime;
  • You have only one account on the Service; and
  • You have not previously been removed from the Service by Hangouts unless you have our direct written permission to create a new account.

If at any time you cease to meet these requirements, you must immediately delete your account, and Hangouts retains the right to remove your access to our services without warning.

The below sections outline what you can and cannot do when using the Service, as well as the rights you grant Hangouts:

You agree to:


  • Comply with these Terms, and check this page from time to time to ensure you are aware of any change;
  • Comply with all applicable laws, including without limitation, intellectual property laws, anti-spam laws, privacy laws, and regulatory requirements;
  • Create and maintain a strong password and take appropriate measures to protect the security of your login information, including not sharing your password with anyone;
  • Present yourself respectfully and accurately by adding a profile photo that shows your face;
  • Review and comply with the Safety Tips and Community Guidelines, as updated from time to time; and
  • Comply with all local, state, and federal health rules, laws, and recommendations


You agree not to:


  • use the Service for any purpose that is illegal or prohibited by this Agreement;
  • use the Service for any illegal, harmful, or nefarious purpose;
  • use the Service in order to damage Hangouts;
  • use the Service in a way that damages the Service or prevents their use by other users;
  • violate our Community Guidelines;
  • misrepresent your identity, age, current or previous positions, qualifications, or affiliations with a person or entity;
  • use our Services in a way to interfere with, disrupt or negatively affect the platform, the servers, or our Services’ networks;
  • upload or share content with viruses or other malicious code or otherwise compromise the security of the Service;
  • use, access, or publish the Hangouts application programming interface without prior written approval and authorization;
  • probe, scan or test the vulnerability of our Service or any system or network;
  • solicit passwords from other users for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person’s personal information without his or her permission;
  • copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through the Service without Hangout’s prior written consent;
  • use the Service or any content created by or shared by the Service for any commercial purposes without Hangouts’ prior written consent;
  • upload or share content that relates to commercial activities (including, without limitation, sales, competitions, promotions, and advertising, solicitation for services, links to or promotion of other websites or mobile applications);
  • use another user’s account;
  • use our Services in relation to fraud, a pyramid scheme (otherwise known as MLM), or other similar practice; or
  • violate the terms of the license granted to you by Hangouts (Section 3 “Our content”)
  • forge our headers or manipulate identifiers to conceal the source of any information transmitted to or through the Service;
  • “Mirror”, “Frame”, or in-line link any part of our Services without prior written approval from Hangouts.
  • upload or share content that was not written by you or was automatically generated, unless expressly authorized by Hangouts;
  • disclose private or proprietary information that you do not have the right to disclose;
  • use any site search/retrieval application, proxy robot, crawler, or other manual or automatic device, method or process to access, retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents;
  • use meta tags or code or other devices containing any reference to Hangouts or the platform (or any trademark, trade name, service mark, logo or slogan of Hangouts) to direct any person to any other website for any purpose;
  • modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of our Service, or cause others to do so;
  • use or develop any third-party applications that interact with our Services or Member Content or information without our prior written consent;
  • upload or share content that is likely to be deemed offensive or to embarrass, harass, upset, annoy or alarm any other person;
  • upload or share content that contains nudity or is violent, obscene, pornographic or otherwise may offend human dignity;
  • harass, bully, stalk, intimidate, assault, defame, harm or otherwise mistreat any person;
  • upload or share content that is defamatory, libelous, or untrue;
  • upload or share content that is abusive, insulting or threatening, discriminatory or that promotes or encourages racism, sexism, hatred, bigotry or physical harm of any kind against any group or individual;;
  • upload or share content that encourages or facilitates any illegal activity including, without limitation, terrorism, political protest or riot, inciting racial hatred or the submission of which in itself constitutes committing a criminal offense;
  • upload or share content that involves the transmission of “junk” mail or “spam”;
  • upload or share content that infringes upon any third party’s rights (including, without limitation, intellectual property rights and privacy rights);
  • upload or share content that includes the image or likeness of another person without that person’s consent
  • upload or share content that is inconsistent with the intended use of the Services; or
  • upload or share content that may harm the reputation of Hangouts or its affiliates.

You agree not to encourage, promote, or agree to engage in any activity that violates these Terms.

Hangouts reserves the right to investigate and take any available legal action in response to illegal and/ or unauthorized uses of the Service or violations of this agreement, including termination of your account.

Any software that we provide you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device’s settings.


4. Rights You Are Granted By Hangouts

Hangouts grants you the right to use and enjoy our Services, subject to these Terms.

For as long as you comply with these Terms, Hangouts grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use the Service for purposes as intended by Hangouts and permitted by these Terms and applicable laws.

We grant you a non-exclusive, limited, non-assignable, royalty-free, personal, worldwide, non-transferable, revocable, license to access and use Our Content (defined in Section 3), without the right to sublicense, under the following conditions:

1. you shall not use our name in metatags, keywords and/or hidden text;
2. you shall not create derivative works from Our Content or commercially exploit Our Content, in whole or in part, in any way;
3. you shall not use, sell, modify, or distribute Our Content except as permitted by the functionality of the App; and
4. you shall use Our Content for lawful purposes only.

We reserve all other rights.


5. Rights you Grant Hangouts

You own all of the content you provide to Hangouts, but you also grant us the right to use Your Content as provided in this Agreement.

By creating an account, you grant to Hangouts a worldwide, transferable, sub-licensable, royalty-free, right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify and distribute information you authorize us access to your third party profiles, including but not limited to Twitter, Google, and Facebook, as well as any information you post, upload, display or otherwise make available (collectively, “post”) on the Service or transmit to other members (collectively, “Content”). Hangout’s license to your Content shall be non-exclusive, except that Hangouts’ license shall be exclusive with respect to derivative works created through use of the Service. For example, Hangouts would have an exclusive license to screenshots of the Service that include your Content. In addition, so that Hangouts can prevent the use of your Content outside of the Service, you authorize Hangouts to act on your behalf with respect to infringing uses of your Content taken from the Service by other members or third parties. This expressly includes the authority, but not the obligation, to send notices pursuant to 17 U.S.C. § 512(c)(3) (i.e., DMCA Takedown Notices) on your behalf if your Content is taken and used by third parties outside of the Service. Our license to your Content is subject to your rights under applicable law (for example laws regarding personal data protection to the extent any Content contains personal information as defined by those laws) and is for the limited purpose of operating, developing, providing, and improving the Service and researching and developing new ones. You agree that any Content you place or that you authorize us to place on the Service may be viewed by other members and may be viewed by any person visiting or participating in the Service (such as individuals who may receive shared Content from other Hangouts members).

You agree that all information that you submit upon creation of your account, including information submitted from your third party accounts (Google, Twitter, Facebook), is accurate and truthful and you have the right to post the Content on the Service and grant the license to Hangouts above.

When communicating with our customer care representatives, you agree to be respectful and kind. If we feel that your behavior towards any of our customer care representatives or other employees is at any time threatening or offensive, we reserve the right to immediately terminate your account.

By submitting suggestions or feedback to Hangouts regarding our Service, you agree that Hangouts may use and share such feedback for any purpose without compensating you.

You understand and agree that we may monitor or review any Content you post as part of a Service. We may delete any Content, in whole or in part, that in our sole judgment violates this Agreement or may harm the reputation of the Service.

In consideration for Hangouts allowing you to use the Service, you agree that we, our affiliates, and our third-party partners may place advertising on the Service.

You agree that Hangouts may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary, such as to: (i) comply with legal process; (ii) enforce this Agreement; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of the Company or any other person.


6. Privacy

For information about how the Hangouts collects, uses, and shares your personal data, please check out our Privacy Policy. By using Hangouts, you agree that we can use such data in accordance with our Privacy Policy.


7. Disclaimer

THE SERVICE, SITE, OUR CONTENT, AND MEMBER CONTENT ARE ALL PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

SHOULD SERVICELICABLE LAW NOT PERMIT THE FOREGOING EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, THEN WE GRANT THE MINIMUM EXPRESS OR IMPLIED WARRANTY REQUIRED BY SERVICELICABLE LAW. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS SECTION.

ADDITIONALLY, WE DO NOT MAKE ANY WARRANTIES THAT THE SERVICE OR SITE WILL BE UNINTERRUPTED, SECURE OR ERROR FREE OR THAT YOUR USE OF THE SERVICE OR SITE WILL MEET YOUR EXPECTATIONS, OR THAT THE SERVICE, SITE, OUR CONTENT, ANY MEMBER CONTENT, OR ANY PORTION THEREOF, IS CORRECT, ACCURATE, OR RELIABLE. YOUR USE OF THE SERVICE OR SITE IS AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER MEMBERS. HANGOUTS IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER. HANGOUTS DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS MEMBERS.

HANGOUTS WILL NOT BE LIABLE FOR ANY DAMAGES, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME, PROFIT OR GOODWILL, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES ARISING OUT OF YOUR ACCESS TO OR USE OF THE SERVICE, SITE, OUR CONTENT, OR ANY MEMBER CONTENT, HOWEVER CAUSED, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PROPRIETARY RIGHTS INFRINGEMENT, PRODUCT LIABILITY OR OTHERWISE.

THE FOREGOING SHALL SERVICELY EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU BECOME DISSATISFIED IN ANY WAY WITH THE SERVICE OR SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP YOUR USE OF THE SERVICE AND SITE.

YOU HEREBY WAIVE ANY AND ALL CLAIMS ARISING OUT OF YOUR USE OF THE SERVICE OR SITE. BECAUSE SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, THESE PROVISIONS MAY NOT SERVICELY TO YOU. IF ANY PORTION OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN OUR AGGREGATE LIABILITY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

THE LIMITATION OF LIABILITY HEREIN IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN AND REFLECTS A FAIR ALLOCATION OF RISK. THE SERVICE AND SITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS AND YOU AGREE THAT THE LIMITATIONS AND EXCLUSIONS OF LIABILITY, DISCLAIMERS AND EXCLUSIVE REMEDIES SPECIFIED HEREIN WILL SURVIVE EVEN IF FOUND TO HAVE FAILED IN THEIR ESSENTIAL PURPOSE.


8. Account Termination

If you no longer wish to use our Services, or if we terminate your account for any reason, here’s what you need to know.

You can delete your account at any time by logging into the App and following the instructions to delete your account found in the FAQ. However, you will need to cancel / manage any External Service Purchases through your External Service Account (e.g., iTunes, Google Play) to avoid additional billing.

We can remove any content or information you share on the Service if we believe that it violates these Terms of Use, our policies (including our Community Guidelines), or we are permitted or required to do so by law. We can refuse to provide or stop providing all or part of the Service to you (including terminating or disabling your account) immediately to protect our community or services, or if you create risk or legal exposure for us, violate these Terms of Use or our policies (including our Community Guidelines), if you repeatedly infringe other people's intellectual property rights, or where we are permitted or required to do so by law. If you believe your account has been terminated in error email us at .

Content you delete such as messages or photos may persist for a limited period of time in backup copies and will still be visible where others have shared it, for example in the form of a screenshot of a conversation or photo. This paragraph, and the sections below called “Arbitration Agreement” and “Limited Liability” will still apply even after your account is terminated or deleted.

Your information will be maintained and deleted in accordance with our Privacy Policy.


9. No Criminal Background Checks Or Identity Verification Checks

Hangouts does not conduct criminal background or identity verification checks on its users. You are communicating and meeting with other users at your own discretion. Use your best judgment when interacting with others and check out our Community Guidelines.

YOU UNDERSTAND THAT HANGOUTS DOES NOT CONDUCT CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS ON ITS USERS OR OTHERWISE INQUIRE INTO THE BACKGROUND OF ITS USERS. HANGOUTS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT, IDENTITY, INTENTIONS, LEGITIMACY, OR VERACITY OF USERS. HANGOUTS RESERVES THE RIGHT TO CONDUCT—AND YOU AUTHORIZE HANGOUTS TO CONDUCT—ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES) AT ANY TIME USING AVAILABLE PUBLIC RECORDS, AND YOU AGREE THAT ANY INFORMATION YOU PROVIDE MAY BE USED FOR THAT PURPOSE. IF THE COMPANY DECIDES TO CONDUCT ANY SCREENING THROUGH A CONSUMER REPORTING AGENCY, YOU HEREBY AUTHORIZE THE COMPANY TO OBTAIN AND USE A CONSUMER REPORT ABOUT YOU TO DETERMINE YOUR ELIGIBILITY UNDER THESE TERMS.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. SEX OFFENDER SCREENINGS AND OTHER TOOLS DO NOT GUARANTEE YOUR SAFETY AND ARE NOT A SUBSTITUTE FOR FOLLOWING THE COMMUNITY GUIDELINES AND OTHER SENSIBLE SAFETY PRECAUTIONS. ALWAYS USE YOUR BEST JUDGMENT AND TAKE APPROPRIATE SAFETY PRECAUTIONS WHEN COMMUNICATING WITH OR MEETING NEW PEOPLE. COMMUNICATIONS RECEIVED THROUGH THE SERVICE, INCLUDING AUTOMATIC NOTIFICATIONS SENT BY HANGOUTS, MAY RESULT FROM USERS ENGAGING WITH THE SERVICE FOR IMPROPER PURPOSES, INCLUDING FRAUD, ABUSE, HARASSMENT, OR OTHER SUCH IMPROPER BEHAVIOR.

Though Hangouts strives to encourage a respectful user experience, it is not responsible for the conduct of any user on or off the Service. You agree to use caution in all interactions with other users, particularly if you decide to communicate off the Service or meet in person.


10. Digital Millennium Copyright Act

We take copyright infringement very seriously. We ask you to help us to ensure we address it promptly and effectively.

Hangouts has adopted the following policy towards copyright infringement in accordance with the Digital Millennium Copyright Act (the “DMCA”). If you believe any Member Content or Our Content infringes upon your intellectual property rights, please submit a notification alleging such infringement (“DMCA Takedown Notice”) including the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed, and a clear indication of the full name of the owner;

Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works;

Identification of the material claimed to be infringing or to be the subject of infringing activity and that is to be removed or access disabled and information reasonably sufficient to permit the service provider to locate the material;

Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;

A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

A statement that, under penalty of perjury, the information in the notification is accurate and you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Any DMCA Takedown Notices should be sent to .

Hangouts will terminate the accounts of repeat infringers.


11. Limitation of Liability

IN NO EVENT WILL HANGOUTS, OUR SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICE, ANY SERVICES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER SITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER SITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

IN NO EVENT WILL OUR LIABILITY EXCEED THE FEES COLLECTED FROM YOU FOR THE THREE MONTHS PRECEDING THE TIME WHEN THE CLAIM AROSE. NO CLAIM, SUIT OR ACTION MAY BE BROUGHT AGAINST US AFTER SIX MONTHS FROM THE UNDERLYING CAUSE OF ACTION.


12. Risk Assumption and Precautions

You assume all risks when using the Service, including but not limited to all of the risks associated with any online or offline interactions with others. You agree to take all necessary precautions when meeting individuals through our service. You understand that Hangouts currently does not conduct criminal background checks on its users. Hangouts also does not verify the statements of its users, including, but not limited to, their relationship status. The company makes no representations or warranties as to the conduct of users of their compatibility with any current or future users. Hangouts is not responsible for the conduct of any user. In no event, shall the company be liable, directly or indirectly, for any losses or damages whatsoever, general, special, compensatory, consequential, and/or incidental, arising out of or relating to your conduct or the conduct of anyone else in connection with the use of the service, including without limitation, death, bodily injury, emotional distress, and/or any other damages resulting in from communications or meetings with other users through the service. You should not provide your financial information or wire or otherwise send money to other users. For more information about minimizing risk and taking precautions read our Safety Tips and Community Guidelines.


13. Disputes Between Users

As a neutral venue, we do not offer mediation, arbitration or any other forms of dispute resolution and do not actively monitor user interactions. Therefore, you are solely responsible for your interactions and disputes with other users. Hangouts reserves the right, but has no obligation, to facilitate and resolve disputes between its users.


14. Unsolicited Idea Submissions

Hangouts or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works ("submissions") in any form to Hangouts or any of its employees. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Hangouts’ products or marketing strategies might seem similar to ideas submitted to Hangouts. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your submissions.

Terms of Idea Submission

You agree that: (1) your submissions and their contents will automatically become the property of Hangouts, without any compensation to you; (2) Hangouts may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for Hangouts to review the submission; and (4) there is no obligation to keep any submissions confidential.

Product Feedback


Hangouts does, however, welcome your feedback regarding many areas of Hangouts' existing business. If you want to send us your feedback, and we hope you do, or if we ask you for feedback, we simply request that you send it to us using the form found at Hangouts.com/SendFeedback . Please provide only specific feedback on Hangouts' existing products or marketing strategies; do not include any ideas that Hangouts' policy will not permit it to accept or consider.

Feedback and Information


Any feedback you provide to us via email or our website will be deemed to be non-confidential and not proprietary. Hangouts will be free to use and redistribute such information on an unrestricted basis, without any compensation to you.


15. Purchases

Premium Accounts

Certain user accounts may be upgraded to "premium" status. Premium accounts can be revoked at any time by Hangouts and for any reason. Premium status makes no guarantees to users that their messages will be read, that their profile will be visited, or that their experience on Hangouts as a whole will be improved. Refunds may not be requested, and will not be granted, even if the user gets banned, blocked or otherwise restricted by Hangouts.

Premium upgrades are non-refundable, non-transferable and cannot be exchanged for money.

Having a premium account offers you no waivers from any of the terms and conditions in this document.

Having a premium account also offers no guarantees that the website will continuously work as expected.

In the case of an issue with billing, or accidental orders, you may contact the app store owner (typically Google or Apple) within a few hours of purchase to request a refund (varies based on their terms of service). The refund would then be at their discretion. If you subscribed using your Apple ID, refunds are handled by Apple, not Hangouts. If you wish to request a refund, please visit https://getsupport.apple.com . For Google, you may do so through Google Play.

In the case of an issue with billing, or accidental orders, you may contact the app store owner (typically Google or Apple) within a few hours of purchase to request a refund (varies based on their terms of service). The refund would then be at their discretion. If you subscribed using your Apple ID, refunds are handled by Apple, not Hangouts. If you wish to request a refund, please visit https://getsupport.apple.com . For Google, you may do so through Google Play.

Paid premium upgrades have an expiration period specified in the upgrade page. After that time has elapsed, the user's account will revert to a standard, non-premium account and the premium features will be disabled.

In App Purchases

From time to time, Hangouts may offer products and services for purchase ("in app purchases") through iTunes, Google Play or other application platforms authorized by Hangouts (each, a "Software Store"). If you choose to make an in-app purchase, you will be prompted to enter details for your account with your Software Store ("your IAP Account"), and your IAP Account will be charged for the in-app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in app purchases that apply to your IAP Account. Some Software Stores may charge you sales tax, depending on where you live. If you purchase an auto-recurring periodic subscription through an in-app purchase, your IAP Account will be billed continuously for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. If you do not wish your subscription to renew automatically, or if you want to change or terminate your subscription, you will need to log in to your IAP account and follow instructions to cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the Hangouts application from your device. Deleting your account on Hangouts or deleting the Hangouts application from your device does not cancel your subscription; Hangouts will retain all funds charged to your IAP Account until you cancel your subscription through your IAP Account.

YOU ACKNOWLEDGE THAT HANGOUTS IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS OR SUBSCRIPTIONS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.


16. Safety

Though Hangouts strives to encourage a respectful user experience, it is not responsible for the conduct of any user on or off of the Services. You agree to use caution in all interactions with other users, particularly if you decide to communicate off the Service or meet in person. In addition, you agree to review and follow Hangouts' Safety Tips, prior to using the Service. You should not provide your financial information (for example, your credit card or bank account information), or wire or otherwise send money, to other users.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. YOU UNDERSTAND THAT HANGOUTS DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS USERS OR OTHERWISE INQUIRE INTO THE BACKGROUND OF ITS USERS. HANGOUTS MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS. HANGOUTS RESERVES THE RIGHT TO CONDUCT ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES) AT ANY TIME USING AVAILABLE PUBLIC RECORDS.


17. Reporting of Violations

You agree that you will report all violations of the Terms of Service to Hangouts and understand that failing to report may cause your account to be banned.

You will report all violations that appear to involve the exploitation of children or underage minors to the NCMEC Cybertipline first. In general, the NCMEC has contact information for Hangouts staff and can get fast responses.

You will report imminent threats of harm (or self-harm) to the relevant law enforcement authorities. You will also report any activity that appears to be illegal to the relevant authorities, before notifying Hangouts. Hangouts will not generally do this on your behalf and will not typically provide additional information unless asked by the relevant authorities.


18. Indemnity

You agree to indemnify Hangouts if a claim is made against Hangouts due to your actions.

All the actions you make and information you post on Hangouts remain your responsibility. Therefore, you agree to indemnify, defend, release, and hold us, and our partners, licensors, affiliates, contractors, officers, directors, employees, representatives and agents, harmless, from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with:

1. any negligent acts, omissions or willful misconduct by you;

2. your access to and use of the Service;

3. the uploading or submission of Content to the Service by you;

4. any breach of these Terms by you;

5. your violation of any law or of any rights of any third party; and/or

6. any contraction or difussion of disease(s) between you and other users of the Service or any other third party.

We retain the exclusive right to settle, compromise and pay any and all claims or causes of action which are brought against us without your prior consent. If we ask, you will cooperate fully and reasonably as required by us in the defense of any relevant claim.


19. No Warranty

HANGOUTS SERVICE IS PROVIDED “AS IS.” We do not promise that any aspect of our software or service will work properly or continuously. We may add, change, or discontinue product features; if you are dissatisfied, your only remedy is to stop using Hangouts or the affected feature. Some jurisdictions do not allow warranty exclusions, so they may not apply to you.


20. Jurisdiction-Specific Disclosures

United States

If you live in the United States, this section applies to you.

Governing law

This Agreement is governed by Delaware law, without giving effect to any conflict of law principles, except as may be otherwise provided in the Arbitration Agreement section of this Agreement. However, the governing law provision regarding the interpretation of this Agreement is not intended to create any other substantive right to non-Delawareans to assert claims under Delaware law whether that be by statute, common law, or otherwise. This section is only intended to specify the use of Delaware law to interpret this Agreement.

Arbitration agreement

You and Hangouts agree to the arbitration and dispute resolution terms in this section (the “Arbitration Agreement”). For the purposes of this Arbitration Agreement, references to “Hangouts,” “you,” “we” and “us” include our respective subsidiaries, affiliates, agents, employees, employers, partners, shareholders, predecessors in interest, successors, assigns, and heirs. We encourage you to read these important terms, which include an arbitration requirement (except for small claims) and require claims to be brought individually and include instructions for how to opt out if you do not agree.

Applicability

You agree that any dispute or claim relating in any way to your access or use of the Hangouts’ website, mobile apps, and service, or to any aspect of your relationship with Hangouts, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Arbitration rules and forum

The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to . The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person or at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Authority of arbitrator

The arbitrator shall have exclusive authority to (i) determine the scope and enforceability of this Arbitration Agreement and (ii) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to, any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and Hangouts. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and the Agreement (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.

Waiver of jury trial

YOU AND HANGOUTS HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. There is no judge or juryin arbitration, and court review of an arbitration award is subject to very limited review.

Waiver of class or other non-individualized relief

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR COLLECTIVE BASIS, ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If a decision is issued stating that applicable law precludes enforcement of any of this subsection’s limitations as to a given claim for relief, then the claim must be severed from the arbitration and brought into the federal or state court located in Lewes, Delaware. All other claims shall be arbitrated.

Survival of agreement

This Arbitration Agreement will survive the termination of your relationship with Hangouts.

Australia, Canada, and Europe

If you live in Australia, Canada, or Europe, this section applies to you.

Provision of Services and control of information

If you live in Australia, the Services are operated and provided to you by Hangouts Australia Pty Ltd.

For Canadian residents, the Services are operated and provided to you by Hangouts Canada Ltd. and we may transfer your personal information to the U.S.

If you live in the EU, the Services are operated and provided to you by Hangouts EMEA Limited, an Irish company. For the purposes of EU data protection law, Hangouts EMEA Limited is the controller of your information and may transfer personal data outside the EU in accordance with law, in particular to Hangouts, Inc. in the U.S.

The privacy protections and the rights of authorities to access your personal information in the countries to which we transfer data may not be the same as in your home country. Hangouts will only transfer personal data as permitted by law, and will take steps intended to ensure appropriate protection of your personal information; please review our Privacy Policy for details. If you have questions, please contact us.

Jurisdiction and governing law

If you are a member or visitor based in Australia, then Australian and New South Wales laws may apply to this Agreement and Australian or New South Wales courts may have jurisdiction to hear disputes arising in relation to this Agreement and may invoke certain local laws against Hangouts

If you are a member or visitor based in Canada, then Canadian law may apply to this Agreement and Canadian courts may have jurisdiction to hear disputes arising in relation to this Agreement and may invoke certain local laws against Hangouts.

If you are a member or visitor based in the EU, then Irish law shall apply to this Agreement and Irish courts shall have exclusive jurisdiction to hear disputes arising in relation to the Agreement. Despite this, your local laws in your EU Member State may allow you to sue Hangouts in your Member State and to invoke certain local laws against Hangouts.


21. COVID-19 Liability Waiver

I acknowledge the contagious nature of the Coronavirus/COVID-19 and that the CDC and many other public health authorities still recommend practicing social distancing. I assume full responsibility for personal injury to myself and (if applicable) my family members, and further release and discharge Hangouts, Inc. for injury, loss, or damage arising out of my use of the Service, whether caused by the fault of myself or other third parties.

I understand that, even if I have been tested for COVID and received a negative test result, the tests in some cases may fail to detect the virus or I may have contracted COVID after the test. I understand that, if I have a COVID-19 infection, and even if I do not have any symptoms for the same, proceeding with voluntarily using this service can lead to a higher chance of complication and death.

I understand that possible exposure to COVID-19 before/during/after my treatment/procedure/surgery may result in the following: a positive COVID-19 diagnosis, extended quarantine/self-isolation, additional tests, hospitalization that may require medical therapy, Intensive Care treatment, possible need for intubation/ventilator support, short-term or long-term intubation, other potential complications, and the risk of death. I understand that COVID-19 may cause additional risks, some or many of which may not currently be known at this time, in addition to the risks described herein.

I agree to indemnify and defend Hangouts, Inc. against all claims, causes of action , damages, judgements, costs or expenses, including attorney fees and other litigation costs, which may in any way arise from my use of the Service.


21. Contact Information

For general inquiries, complaints, questions or claims concerning the Service or Hangouts, Inc., please contact .

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